Data deletion instructions

You can remove the data Synapsio holds about you at any time, in any of these ways.

1. Disconnect an account in Synapsio

Settings → Integrations → Meta, X, LinkedIn or YouTube → Disconnect. Synapsio immediately deletes the stored access tokens and stops all access to that account. Removing a channel in Settings → Notifications deletes its number, chat or bot token the same way.

2. Remove Synapsio from your Facebook account

1. On Facebook, open Settings & privacy → Settings → Apps and websites (Business Integrations for business logins).
2. Find Synapsio and choose Remove.
3. Meta notifies Synapsio automatically, and we delete the data we received from Meta about you. If you request deletion this way, you get a confirmation code you can use to check the status.

You can also revoke Synapsio's access from your Google, LinkedIn or X account settings at any time.

3. Ask us to delete everything

Email hello@getsynapsio.com from the address on your Synapsio account with the subject "Delete my data". We will delete your account and all associated data (business information, content, connected-account data, notification channels and analytics) within 30 days, and confirm by email. Copies in our backups are removed within a further 30 days. Billing and tax records we are legally required to keep are retained only for that purpose.

Content you already published to Facebook, Instagram, X, LinkedIn or YouTube stays on those platforms until you delete it there.